Help Centre

Our analytics dashboard includes comprehensive revenue tracking, student engagement metrics, course performance analysis, and real-time reporting. Depending on your package, you'll receive features such as multi-platform integration, custom reporting tools, predictive analytics, and automated insights that help optimise your educational content and maximise revenue.

All packages include secure data handling with full GDPR compliance, regular platform updates, and access to our support team for technical assistance and strategic guidance.

Implementation typically takes 2-4 weeks for standard packages, depending on the complexity of your existing systems and the number of platforms requiring integration. Our team handles the technical setup, including API configurations, data mapping, and security implementations.

For custom dashboard development, the timeline extends to 6-12 weeks. We provide regular progress updates throughout the implementation process and work closely with your team to ensure minimal disruption to your current operations.

We integrate with major learning management systems including Moodle, Canvas, Blackboard, and LearnDash, as well as course platforms like Teachable, Thinkific, and Udemy. Our platform also connects with payment processors such as Stripe, PayPal, and other European payment gateways.

Additionally, we support integration with marketing platforms, customer relationship management systems, and email marketing tools. If you use a platform not listed here, our technical team can often develop custom integrations to meet your specific requirements.

Data privacy and GDPR compliance are fundamental to our operations. We implement industry-standard encryption for all data transmission and storage, maintain secure servers within the European Union, and follow strict data processing protocols that comply with EU privacy regulations.

Our platform includes built-in consent management, data anonymisation features, and comprehensive audit trails. We conduct regular security assessments and maintain detailed documentation of our data processing activities to ensure ongoing compliance with evolving privacy regulations.

We provide comprehensive support including initial onboarding and training, ongoing technical assistance, and strategic consulting to help you maximise the value of your analytics investment. Our support team is available during business hours (Monday-Friday, 10:00-19:00) via phone and email.

Professional and Enterprise clients receive priority support, dedicated account management, and regular performance review sessions. We also provide extensive documentation, video tutorials, and training materials to help your team become proficient with the platform.

Yes, our Professional and Enterprise packages include customisation options to align the dashboard with your organisation's branding and visual identity. This includes custom colour schemes, logo integration, and personalised interface elements.

For Enterprise clients, we offer complete white-label solutions that can be branded as your own analytics platform. This is particularly valuable for educational consultants and institutions that want to provide analytics services to their own clients or departments.

If you decide to cancel your subscription, we provide a 30-day transition period during which you can export all your data in standard formats. We ensure you retain full access to your historical analytics data and reports during this period.

After the transition period, your data is securely deleted from our systems in accordance with our data retention policy and GDPR requirements. We can also provide assistance with migrating your data to alternative analytics platforms if needed.

Absolutely. All our packages include comprehensive training to ensure your team can effectively utilise the analytics platform. This includes initial onboarding sessions, hands-on training workshops, and ongoing support to help your team interpret data and make informed decisions.

We also provide educational resources such as best practices guides, video tutorials, and regular webinars covering advanced analytics techniques and industry trends in educational technology and revenue optimisation.