Privacy Policy
This privacy policy explains how CyberNovaEx Ltd collects, uses, and protects your personal information when you use our website and services. We are committed to protecting your privacy and ensuring transparency about our data practices.
Last updated: 1st January 2026
Data Controller Information
CyberNovaEx Ltd is the data controller responsible for your personal data. Our company is registered in Cyprus with registration number HE852147 and operates under the jurisdiction of the Republic of Cyprus and the European Union's General Data Protection Regulation (GDPR).
Contact details:
CyberNovaEx Ltd
Agiou Andreou Street 112
Nicosia, 1037, Cyprus
Email: privacy@cybernovaex.world
Phone: +357 22793908
Data Collection
We collect various types of personal data to provide and improve our educational analytics services. The data we collect includes information you provide directly to us and information we collect automatically when you use our website and services.
Information you provide to us: When you contact us, register for our services, or use our analytics platform, we may collect your name, email address, phone number, company information, and any other details you choose to share with us through contact forms or direct communication.
Automatically collected information: We collect technical information about your device and how you interact with our website, including IP address, browser type, operating system, referring URLs, pages viewed, and timestamps of your visits.
How We Use Your Information
We use of your data is based on legitimate business interests, contractual necessity, and your consent where required. The primary purposes for which we process your personal information include providing our educational analytics services, responding to your enquiries, and improving our platform.
Specifically, we use your information to deliver our analytics dashboard services, provide customer support, process payments, send service-related communications, improve our website and services, and comply with legal obligations. We may also use your information for marketing purposes, but only with your explicit consent.
Cookies and Tracking Technologies
We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner.
Our website uses essential cookies for basic functionality, analytics cookies to understand how visitors use our site, functional cookies to remember your preferences, and marketing cookies for advertising and remarketing campaigns. For detailed information about the specific cookies we use, please refer to our cookie policy.
Data Sharing and Third Parties
We do not sell your personal data to third parties. We may share your information with trusted service providers who assist us in operating our website and providing our services, such as hosting providers, payment processors, and analytics platforms. All third-party service providers are required to maintain appropriate security measures and use your data only for the purposes we specify.
We may also disclose your information if required by law, to protect our rights and interests, or in connection with a business transaction such as a merger or acquisition. In all cases, we ensure that appropriate safeguards are in place to protect your personal data.
Your Rights
Under the GDPR and applicable data protection laws, you have several rights regarding your personal data. These include the right to access your personal information, request corrections to inaccurate data, request deletion of your data, object to processing, request data portability, and withdraw consent where processing is based on consent.
To exercise any of these rights, please contact us using the contact information provided in this policy. We will respond to your request within one month and may require verification of your identity before processing your request.
Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected and to comply with legal obligations. Customer data is typically retained for the duration of your service agreement plus seven years for accounting and legal compliance purposes. Website analytics data is retained for 26 months, and marketing data is retained until you withdraw consent or for three years, whichever comes first.
International Data Transfers
As we operate within the European Union, your personal data is primarily processed within the EU. If we transfer data outside the EU, we ensure appropriate safeguards are in place, such as adequacy decisions, standard contractual clauses, or other legally recognised transfer mechanisms.
Security Measures
We implement appropriate technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include encryption, secure hosting, access controls, regular security assessments, and staff training on data protection principles.
Contact Information
If you have any questions about this privacy policy, wish to exercise your rights, or have concerns about how we handle your personal data, please contact us at privacy@cybernovaex.world or +357 22793908. You also have the right to lodge a complaint with the relevant data protection authority if you believe we have not handled your personal data appropriately.
Changes to This Policy
We may update this privacy policy from time to time to reflect changes in our practices, services, or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the "last updated" date. We encourage you to review this policy periodically to stay informed about how we protect your privacy.